Privacy Policy
Last Modified: October 1, 2025
1. Who We Are
SMS Communication & Opt-In Policy
Rock Service Pros will be collecting opt-in consent verbally from customers. Customers may choose to opt in to receive messages either in person at our physical location or over the phone when speaking with our team. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask whether they would like to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
During the opt-in process, customers are verbally informed that:
- Message and data rates may apply
- Message frequency may vary
- They may text HELP for support or more information
- They may text STOP at any time to unsubscribe, and no further messages will be sent
- Their information will not be shared with third parties
Text Messaging Consent
By submitting our contact form and signing up for text messages, you consent to receive SMS communications from Rock Service Pros at the phone number provided, including messages sent via autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
You may unsubscribe at any time by replying STOP or by clicking an unsubscribe link (where available), and no further messages will be sent. Text HELP for assistance or email info@rockservicepros.com for additional support.
Our website address is: https://rockservicepros.com
2. Terms and Conditions
Rock Service Pros will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
By submitting our contact form and signing up for texts, you consent to receive text messages from Rock Service Pros at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.
3. What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use analytics tools to help us understand how visitors interact with our website. These tools collect non-personal information such as pages visited, time spent on the site, device type, and general geographic location. This data helps us improve site performance, enhance user experience, and optimize our content and services.
All analytics information is collected in aggregate and does not identify you personally. We do not sell or share analytics data with outside parties for their marketing purposes. Any analytics providers we work with are required to maintain strict confidentiality and use the data only to support our website operations.
4. Who we share your data with
We value your trust and take your privacy seriously. We do not sell, share, or distribute your personal information to any third parties. Any data you provide is used solely to deliver our services, improve your experience, and support your interactions with our company. Your information stays secure, protected, and entirely under our care.
5. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
6. What rights you have over your data
This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
7. Where we send your data
Visitor comments may be checked through an automated spam detection service.