Terms and Conditions

1. Use of Our Website

The content on https://rockservicepros.com is provided for general information about our services, including HVAC, plumbing, electrical, and related home-service offerings. You agree to use our website only for lawful purposes and in a manner that does not infringe, restrict, or inhibit the rights of others.

We reserve the right to update, modify, or remove content at any time without notice.

2. Service Appointments

When scheduling a service appointment—online or by phone—you agree to provide accurate and complete information. Rock Service Pros reserves the right to decline or reschedule appointments due to safety concerns, availability, weather, or operational limitations.

Missed appointments or cancellations without proper notice may incur service fees, where applicable.

3. Pricing & Estimates

Any pricing displayed online or provided verbally is an estimate unless otherwise stated in writing. Final costs may vary based on materials, labor, equipment requirements, and conditions encountered during service.

Rock Service Pros will always communicate pricing adjustments before work begins. Customers must approve all work and charges before service is performed.

4. Payments

Payment is due upon completion of service unless otherwise agreed. We accept multiple forms of payment; availability may vary by location.

Unpaid balances may be subject to late fees, collection activities, or service restrictions. Rock Service Pros retains the right to recover any reasonable costs incurred in collecting overdue payments.

5. Warranties & Guarantees

Rock Service Pros may provide warranties on parts or workmanship depending on the service. Warranty terms vary and will be outlined on your invoice, service documentation, or contract.

Warranties do not apply to:

• Normal wear and tear
• Misuse or neglect
• Customer-supplied parts or equipment
• Services modified by others after completion

Please contact us for warranty questions or claims.

6. SMS Communications & Consent

By submitting your phone number through our website, contact forms, or during a service interaction, you consent to receive SMS messages from Rock Service Pros, including:

• Appointment reminders
• Dispatch notifications
• Billing alerts
• Job completion surveys
• Service updates

Consent is not a condition of purchase.

Message and data rates may apply. Message frequency may vary.
Text STOP at any time to unsubscribe. Text HELP for support.

Your information will not be shared with third parties, and is used solely to support your service experience.

For assistance, email info@rockservicepros.com.

7. Privacy Policy

Your privacy is important to us. We do not sell or share your personal information. Our data practices—including information collected through website forms, SMS opt-ins, and service interactions—are explained in our full Privacy Policy.

By using our website or services, you acknowledge that you have reviewed our Privacy Policy.

8. Intellectual Property

All website content—including text, images, logos, branding, and graphics—is the property of Rock Service Pros or used with permission. You may not reproduce, modify, or distribute any content without express written consent.

9. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, security, or practices of those external sites.

10. Limitation of Liability

To the fullest extent permitted by law, Rock Service Pros is not liable for any:

• Indirect, incidental, or consequential damages
• Losses caused by misuse of systems, services, or equipment
• Damages resulting from delays, scheduling changes, or service interruptions

Your sole remedy for dissatisfaction with our website or services is to discontinue use.

11. Indemnification

By using our site or services, you agree to indemnify and hold Rock Service Pros harmless from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan. Any disputes will be handled in local courts with appropriate jurisdiction.

13. Changes to These Terms

Rock Service Pros may update these Terms & Conditions at any time. Continued use of our website or services after changes are posted signifies your acceptance of the revised terms.

14. Contact Us

For questions about these Terms & Conditions, or to request additional information, contact us at:
Email: info@rockservicepros.com
Website: https://rockservicepros.com